Pab cov lag luam nyob ua ntej ntawm cov neeg siv khoom xav tau kwv yees cov neeg siv khoom xav tau ai tus neeg sawv cev tuaj yeem kwv yees cov neeg siv khoom. Xav tau los ntawm kev txheeb xyuas tus cwj pwm yav dhau los yuav khoom keeb kwm thiab lwm yam ntaub ntawv cuam tshuam piv txwv li ai tuaj yeem . Qhia cov khoom tshiab lossis cov kev pabcuam uas tus neeg siv khoom xav tau raws li lawv cov . Kev sib cuam tshuam yav dhau los nrog cov hom no tsis yog tsuas yog txhim kho cov neeg siv khoom kev paub tab tab sis kuj tseem txhawb nqa. Hla-muag thiab upselling lub sijhawm ib txoj kev tshawb fawb los ntawm forrester pom tias cov tuam txhab siv ai los kwv yees .
Cov neeg siv khoom xav tau pom 17%
Cov neeg siv khoom xav tau pom 17% nce hauv cov ntaub ntawv txawv teb chaws kev muag khoom los ntawm kev cia siab tias cov neeg siv khoom xav tau kev lag luam tuaj yeem ua tau. Muab cov kev daws teeb meem ntawm lub sijhawm tsim nyog txhawb cov nyiaj tau los li cas ai txhim kho cov neeg siv khoom txhawb nqa cov neeg siv khoom. Yog thaj chaw uas cov neeg sawv cev ai tuaj yeem ua rau muaj kev cuam tshuam loj rau cov neeg siv khoom xav tau sai thiab . Kev pabcuam zoo thiab ai tuaj yeem pab xa cov neeg ua haujlwm ai tuaj yeem txhim kho cov neeg siv khoom txhawb nqa. Los ntawm kev muab lub sijhawm teb sai dua daws cov teeb meem zoo dua thiab tso cov neeg sawv cev rau tib neeg.
Ntau cov haujlwm nyuaj Ai-Powered Chatbots
Ntau txoj haujlwm nyuaj ai-powered assistant tau dhau los ua ntau dua chatbots ai-powered chatbots ai-powered chatbots tuaj yeem ua ntau yam. Cov neeg siv khoom nug los ntawm kev teb cov lus nug ib txwm los pab cov neeg siv khoom daws teeb meem cov chatbots tuaj yeem ua haujlwm. 24/7 muab kev txhawb nqa tam sim rau cov neeg siv khoom txawm tias sab nraum lub sijhawm ua haujlwm ib qho kev kawm los ntawm gartner . Kwv yees tias los ntawm 2025 cov koom haum pabcuam cov neeg siv khoom siv ai tus neeg sawv cev hauv crm yuav ua tiav ib qho . 25% txo cov nqi kev pabcuam ai-powered chatbots tsis tsuas yog txhim kho lub sijhawm teb tab sis kuj pub dawb.
Up Human Agents kom pom tseeb
Cov neeg sawv cev rau tib neeg kom Maldivian cov tub rog tsom mus rau cov teeb meem nyuaj uas yuav tsum muaj kev xav txog kev txawj ntse daim pib. Routing thaum tus neeg siv khoom xa daim pib them nyiaj ai tus neeg sawv cev tuaj yeem xa nws mus rau . Lub tuam tsev tsim nyog tshaj plaws lossis tus neeg sawv cev no txo cov sij hawm cov neeg siv khoom siv tos lawv . Cov teeb meem yuav daws tau ai kuj tseem tuaj yeem ua qhov tseem ceeb ntawm daim pib raws li qhov ceev lossis tus neeg siv khoom. Keeb kwm nrog lub tuam txhab no ntse routing system xyuas kom meej tias cov teeb meem tseem ceeb tshaj plaws tau hais ua ntej.