The value of conversational intelligence
Current challenge:
- Balancing the ability to train effectively and hire at scale: There’s not enough time to listen. To 45-minute calls to give feedback to reps. Multiply that by 7 reps on your team. And it’s very difficult to scale.
- Gain visibility into sales and service reps. Performance is harder than ever and with 82% of company leaders looking to enable their employees to work remotely in the future, they need to gain efficiency around the visibility they have into rep performance. (according to Gartner)
HubSpot Solution
Automatically pull data into CRM – Get all the relevant data you need into CRM without having to think about it. Instead of requiring reps to enter properties after every call, they can turn on call recording and all relevant data will be linked into the records.
However, Coaching on real data – Once all of these calls are in the CRM, teams can directly review what happened instead of having to rely on notes costa rica telemarketing list or memory. This allows for a whole new world of coaching tactics. Reps can review their top successes with their manager. Teams can create weekly meetings to review specific sales/service tactics and how effective they are.
Analytics and Insights: Once we have all this data accessible in the CRM we can use it to get an idea of our business processes.
The value of guides or playbooks
HubSpot Manuals:
However, Equip your team with helpful playbooks: Empower sales and service teams with playbooks to win the sale, from product sheets to pricing guidelines. The playbooks can be accessed from your HubSpot account, directly from the contact, company, or deal record.
Train new employees faster
However, The knowledge needed to close deals is acquired over time. With the playbooks tool, managers can prepare new team members with all that legacy 4 steps to creating a successful holiday gift campaign knowledge from the start, eliminating lengthy training periods. New employees can instantly access guidance, coaching, and knowledge to sell like the best employees in the company.
Measure the effectiveness of your guides: The reporting germany phone number dashboard shows which types of sales. And service content are used most often. So you can make data-driven decisions. About creating new resources to better support your team.